State & Federal Government Jobs in the USA
Website City of Philadelphia
Job Description:
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
Job Responsibilities:
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Develops, monitors, and elevates the performance of the business systems and processes.
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Perform continuous process improvement activities to keep the department on a path to modernization.
- Monitor, analyze and update procedures for all L&I operational units and business process workflows.
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Research best practices and available technologies.
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Manages business updates to all systems.
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Monitor, analyze and update customer service processes.
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Utilizes business analysis tasks and techniques to define and validate solutions that meet business needs, goals, and objectives.
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Develops business requirements and bid documents for outsourced projects.
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Identify Change Management impacts and suggest steps to mitigate risk.
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Identify budget and staff impact and calculate return on investment for any suggested process changes.
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Coordinates content and testing for all new systems and processes.
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Monitor, analyze and update processes within departmental work instructions.
Job Requirements:
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Prioritize and organize process updates and new projects
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Verify and validate improvements
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Conduct stakeholder analysis
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Assess proposed solutions and organizational readiness
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Define transitions requirements
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Monitor process and performance and report on metrics
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Plan process approach, activities, communications, and requirements process
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Express business need
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Identify and implement solutions to Change Management issues
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Maintain process requirements
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Assess capability gaps
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Define assumptions and constraints
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Suggest solution approach
Qualification & Experience:
- Completion of a Bachelor’s degree program at an accredited college or university, which has included major course work in Business Administration or a related field;
- Minimum of four (4) years’ experience, preferably within IT, and two (2) years business analysis experience.
- Or an equivalent combination of education and experience.
- Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
- Experience working in a large governmental environment preferred.
Job Details:
Company: City of Philadelphia
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Philadelphia, PA, US
Application Deadline: N/A
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