PG&E Careers for Entry Level – Service Representative

Job Description:

At PG&E, nothing is more important than public and employee safety. We’ve set our sights on making our company the safest utility in the country. PG&E is a regulated company governed by the California Public Utilities Commission (CPUC) and within Contact Center Operations, our employees are required to comply with policies and procedures to ensure both public and employee safety.

In Contact Center Operations, we are the voice of our Company — a Company that powers energy and gas through millions of homes in the state of California. Contact Center Operations (CCO) consists of Contact Centers located in Sacramento and Fresno. We are a dynamic, fast-paced department which is staffed 24 hours a day, 7 days a week. Contact Center Operation’s mission is to support the company vision to become the leading utility in the United States by delivering an exceptional customer experience to each and every customer. We have approximately 1000 Customer Service Representatives (CSRs) across all centers and all are dedicated to providing and delivering the ultimate customer experience.

Job Responsibilities:

• Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations
• Partner with other PG&E departments to resolve customer issues and ensure customer satisfaction
• Handle inquiries in a safe, friendly, timely and highly accurate manner
• Learn and retain the required knowledge to be successful in their role

Job Requirements:

• Demonstrated ability using computer equipment including, but not limited to keyboard, mouse
• Minimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
• Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled
  or ad hoc)
• Must complete 7 week Customer Service Representative (CSR) Training program and 2 weeks of “nesting”
• Demonstrated ability navigating multiple computer programs and internet webpages and multiple monitors

Qualification & Experience:

• Must be at least 18 years of age
• Must possess a High School diploma, GED or equivalent work experience
• Minimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a fast-paced, structured environment
• Previous experience in a Contact Center environment
• 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment
• Associate’s degree or higher from an accredited college or institution

Job Details:

Company: Pacific Gas and Electric Company

Vacancy Type: Full Time

Job Functions: Others

Job Location: Sacramento, CA, US

Application Deadline: N/A

Apply Here

jobbry.net