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Website Old National Bank
Job Description:
Old National Bank was established in 1834. Today, we are the largest financial services holding company headquartered in Indiana. We provide an array of services to our clients which include Community Banking, Investments, and Wealth Management. At Old National, we believe that by helping our associates balance work life with home life, we create a more productive workforce and a stronger company.
Job Responsibilities:
- Explain, promote, and enroll customers in self-service products including Touchtone Banking, Debit Cards, Online Banking, Bill Payment and Mobile Banking.
- Identify customer needs and offer new opportunities to customers by cross-selling or referring to appropriate business line to deepen customer relationships.
- Assist banking center staff and customers in resolving issues with ATM/Debit card and Online Banking usage to ensure customer satisfaction.
- Maintain knowledge of and adheres to all applicable laws and regulations and policies and procedures.
- Research, analyze and resolve customer issues; determine appropriate resolution; manage difficult customer situations and follow up on resolutions to ensure customer satisfaction.
- Respond to incoming calls from both internal and external customers ensuring excellent customer service.
- Provide troubleshooting support for all products including password and security question resets.
Job Requirements:
- Highly organized with a strong attention to detail.
- Excellent verbal and written communication skills.
- Strong analytical and problem resolution skills.
- Knowledge of ONB loan policy and Commercial Guidelines preferred but not required.
- Must have experience working in a fast-paced office environment with service level expectations.
- Knowledge of loan documents and experience with loan processing
- Must be able to meet deadlines
- Associate’s or bachelor’s degree preferred but not required.
Qualification & Experience:
- Strong verbal communication skills including active listening.
- Attention to detail and follow up.
- Strong telephone etiquette and interpersonal skills.
- Strong problem-solving
- Ability and interest in learning all banking products and services.
- Old National/Ivy Tech certificate or post-secondary business courses are valued.
Job Details:
Company: Old National Bank
Vacancy Type: Full Time
Job Functions: Other
Job Location: Evansville, IN, US
Application Deadline: N/A
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