Newark Airport Flight Attendant Jobs Hiring For Customer Service Representative

Job Description:

Promotes and sells the Company’s services and products to aircraft passengers and crew. Handles and coordinates customer service requests in a professional and courteous manner to ensure the best possible service.

Job Responsibilities:

• Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
• Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers.
• Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
• Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
• Assisting pilots with airport, landing, and current weather information.
• Initiating emergency response procedures for aircraft in urgent or distress situations.
• Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
• Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.
• Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.

Job Requirements:

• Excellent telephone and customer service skills.
• Ability to communicate (both written and orally) in English.
• Excellent typing skills
• Proficient in computer operations (internet, email, word).
• Knowledge of radio procedures and protocols preferred.
• Handle and prioritize multiple projects concurrently.
• Ability to perform light to medium lifting as necessary

Qualification & Experience:

• Prior experience working in an airport or Fixed Base Operation environment preferred.
• Prior hospitality experience preferred.

Job Details:

Company: Newark Liberty International Airport

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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