Tuesday , March 21 2023

Newark Airport Flight Attendant Jobs Hiring For Customer Service Representative

Website Newark Liberty International Airport

Job Description:

Promotes and sells the Company’s services and products to aircraft passengers and crew. Handles and coordinates customer service requests in a professional and courteous manner to ensure the best possible service.

Job Responsibilities:

  • Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
  • Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers.
  • Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
  • Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
  • Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
  • Assisting pilots with airport, landing, and current weather information.
  • Initiating emergency response procedures for aircraft in urgent or distress situations.
  • Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Enforce good housekeeping practices through daily inspections of assigned areas for cleanliness, neatness, and compliance with regulations and policies.
  • Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner.

Job Requirements:

  • Excellent telephone and customer service skills.
  • Ability to communicate (both written and orally) in English.
  • Excellent typing skills
  • Proficient in computer operations (internet, email, word).
  • Knowledge of radio procedures and protocols preferred.
  • Handle and prioritize multiple projects concurrently.
  • Ability to perform light to medium lifting as necessary

Qualification & Experience:

  • Prior experience working in an airport or Fixed Base Operation environment preferred.
  • Prior hospitality experience preferred.

Job Details:

Company: Newark Liberty International Airport

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here