Sales Associate – Equal Employment Opportunity Assistant

Job Description:

Responsible for performing a variety of technical, administrative, statistical, and clerical duties within the NEXCOM Enterprise HQ Equal Employment Opportunity department, including but not limited to: Formal and informal complaints, reasonable accommodation, and is point of contact regarding tasks and operation of EEO automated data systems. Serves as initial point of contact to provide customer referral support to the Navy Exchange Enterprise associates for EEO inquiries, complaints, and reasonable accommodation.

Job Responsibilities:

• Receives and reviews incoming correspondence, reports, directives, and other material to ensure correct dissemination of information to the right program manager.
• Prepares routine reports requiring the gathering and compiling of information/data from Department operating records, financial records, personnel, payroll records, charts, graphs, spreadsheets, etc. Develops and collects statistical data, as required by the EEO Director.
• Apprises associates of NEXCOM and DON EEO policies and procedures, i.e., complaints processing procedures, reasonable accommodation, etc. – Refers callers to appropriate EEO Specialists for resolution. Obtains necessary contact information from associate to refer associate to designated EEO Manager for implementation.
• Prepares charts, graphs, spreadsheets, etc., using a variety of software applications. Assists in compiling data for use in the development of EEO budgets;
• Performs limited fact-finding, i.e., researching office files, records or references to obtain information of a routine nature for the complaints and reasonable accommodation programs seek guidance from Director and Deputy when deviating from routine.
• Manages established procedures for maintaining and documenting receipt of informal/formal complaints and reasonable accommodation requests, forwards, or acknowledges receipt of documentation to the requestor, i.e., Notice of Receipt to the submitters of a proposal for a reasonable accommodation or to acknowledge receipt of a complaint;
• Interviews contacts obtain factual information of a routine or repetitive nature for individuals interested in consulting with an EEO counselor to participate in the reasonable accommodation process.
• Receives all mandatory information and enough of a description during the intake call to either sufficiently describe the problem in the referral process, or to provide appropriate assistance to solve the problem.
• Utilizes various Department of the Navy (DON) and EEOC databases, i.e., iComplaint, NEAT, and upload complaint documents from the complaints program, and maintains the EEO NEXCOM Share Drive; – Inputs detailed account of the intake call into the iComplaint and reasonable accommodation data into the DON NEAT system of requests received either by walk-in, telephonic, or EEO hotline.
• Markets and promotes the Enterprise EEO Program, i.e., EEO Complaints, Alternative Dispute Resolution Program, Disability Program, and effectively explains the benefits of ADR (mediation, conciliation, etc.) to NEXCOM associates, managers, and supervisors.

Job Requirements:

• Reconciliation, analyzing and manipulating data and/or correcting links and formulas in MS Excel spreadsheets for statistical reporting;
  processing a high-volume of confidential personnel, or similar, records for accuracy and completeness, and tracking missing information for quality assurance;
• Assisting, planning, tracking and reporting the disposition of records for disposal in accordance with SECNAV M-52101;
• Creating Portable Document Formats presentation materials using Adobe writer or coordinating registration using web-based learning management systems, or similar electronic platforms.
• Preferred Experience with Microsoft Bundle software, Oracle/PeopleSoft, or similar Human Resources Management System, for workforce or requisitions.
• Processing confidential questions/ complaints by phone, in-person or via email, and providing written follow-up in MS Word and MS Outlook or comparable systems;

Job Details:

Company: Navy Exchange Service Command (NEXCOM)

Vacancy Type: Part Time

Job Functions: Other

Job Location: Norfolk, VA, US

Application Deadline: N/A

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