Jobs At MSP Airport For Baggage Coordinator

Job Description:

Job Responsibilities:

• Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
• Communicate status updates to customers in regard to delayed luggage or claims process
• Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims
• Update reports pertaining to lost and/or delayed baggage and/or items
• Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim
• Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage
• Appropriately document and track physical inventory, exercising care and privacy
• Assess financial vs. service cost in returning delayed baggage/item
• Any other duties assigned by management
• Process applicable claim forms to ensure lost and/or delayed baggage is properly documented

Job Requirements:

• Must have the ability to work flexible work hours including availability to work nights, holidays and weekends
• Ability to be self-motivated and a team player in a fast paced environment
• Ability to manage multiple tasks while meeting deadlines
• Demonstrated strong problem solving abilities
• Strong communication verbal and written, organization, and problem-solving skills
• Previous Customer Service experience
• Possess a valid driver’s license and a good driving record
• Microsoft office suite and familiarity with airline applications

Qualification & Experience:

• This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

Job Details:

Company: Minneapolis−Saint Paul International Airport

Vacancy Type: Full Time

Job Functions: Others

Job Location: Minneapolis, MN, US

Application Deadline: N/A

Apply Here

jobbry.net