Sunday , March 26 2023

Jobs At MSP Airport For Baggage Coordinator

Website Minneapolis−Saint Paul International Airport

Job Description:

The Baggage Coordinator is responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner.

Job Responsibilities:

  • Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
  • Communicate status updates to customers in regard to delayed luggage or claims process
  • Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims
  • Update reports pertaining to lost and/or delayed baggage and/or items
  • Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim
  • Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage
  • Appropriately document and track physical inventory, exercising care and privacy
  • Assess financial vs. service cost in returning delayed baggage/item
  • Any other duties assigned by management
  • Process applicable claim forms to ensure lost and/or delayed baggage is properly documented

Job Requirements:

  • Must have the ability to work flexible work hours including availability to work nights, holidays and weekends
  • Ability to be self-motivated and a team player in a fast paced environment
  • Ability to manage multiple tasks while meeting deadlines
  • Demonstrated strong problem solving abilities
  • Strong communication verbal and written, organization, and problem-solving skills
  • Previous Customer Service experience
  • Possess a valid driver’s license and a good driving record
  • Microsoft office suite and familiarity with airline applications

Qualification & Experience:

  • This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

Job Details:

Company: Minneapolis−Saint Paul International Airport

Vacancy Type: Full Time

Job Functions: Others

Job Location: Minneapolis, MN, US

Application Deadline: N/A

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