Friday , March 31 2023


Website Illinois State Police

Job Description:

Under direction, performs professional casework activities in providing public assistance services available from the Department of Human Services (DHS) as well as auxiliary state, local and federal programs. Explains and interprets eligibility criteria and requirements for public assistance programs. Collects customer data and determines eligibility. Discusses the customer’s goals and participation levels.

Job Responsibilities:

  • Serves as part of a public assistance delivery network to verify clients are receiving appropriate services and supports as well as achieving welfare-to-work goals and other Welfare Reform goals and DHS initiatives.
  • Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems.
  • Participates in discussions with other professional staff in the local office, the Regional Office and the division involving individual needs and receives recommendations regarding public assistance services and the availability of other temporary or long term support programs.
  • Meets with clients to discuss goals and activity requirements.
  • Receives and assists customers to provide public assistance services available through DHS programs to all eligible customers timely and accurately.
  • Explains and interprets eligibility criteria, requirements, procedures, policies and practices to applicants for public assistance as well as their authorized representatives, other public assistance providers, other divisions of DHS and other state and local agencies.
  • Verifies data from the customer and determines initial and/or ongoing eligibility for all categories of public assistance.
  • Translates functions/procedures into Arabic for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
  • Manages a public assistance caseload by performing professional casework duties in all categories of assistance.

Job Requirements:

  • Requires ability to operate commonly used manual and automated office equipment including copier, fax machine and personal computer.
  • Requires the ability to communicate effectively in verbal and written form.

Job Details:

Company: Illinois State Police

Vacancy Type: Part Time

Job Functions: Information Technology

Job Location: Chicago, IL, US

Application Deadline: N/A

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