Employee Experience Owner jobs

Job Description:

An Employee Experience (EX) Owner, responsible for monitoring and positively shaping employee experience within a discrete topic or lifecycle, e.g., Recruiting & Onboarding, Development & Retention, Culture, Service Quality, etc. The role requires leading and influencing business partners involved in experience delivery, with limited formal authority. In addition, these jobs would be involved to support the Culture Index Rally Room with problem solving efforts.

Job Responsibilities:

• Act as advisor to experience partners/stakeholders on how to best engage and motivate behaviors, attitudes, and perceptions.
• Leverage design thinking tools and methods to ideate improvement solutions; partner with business leaders, People & Culture functions, and other corporate areas to prototype, test, and operationalize improvement solutions.
• Monitor and make visible the experience quality within an assigned lifecycle or topic area, identify opportunities for improvement, and collaborate with stakeholders to prioritize and action plan.
• Use a variety of communications, training, and modern/digital solutions to influence and support desired experiences.
• Use data, research, and insights to inform decision-making related to experience improvements.

Job Requirements:

• Organizational Change / Transformation, Consulting and human capital experience preferred
• Ability to work within a complex matrix organization structure
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Ability to draw conclusions from data in a logical, systematic way
• Business experience in regulated and unregulated industries, and/or with blended employee populations (Union, Exempt, Nonexempt, etc.)
• Understanding of agile principles and design thinking
• Exceptional interpersonal skill and a track record of building relationships from Senior level stakeholders (C-level) to employee workgroups
• Bachelor’s degree in Business, I/O Psych, Organizational Development, Communications
• 4-7 years of relevant work experience

Job Details:

Company: Consumers Energy

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Jackson, MI, US

Application Deadline: N/A

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