Sunday , March 26 2023

City of Spokane Employment For Customer Service Assistant

Website City of Spokane

Job Description:

Do you pride yourself on your dependable nature? Would you consider yourself a people-person? Do you have the ability to communicate with others while “clacking” away at the keyboard? Like being the person that has their “fingers on the pulse”? Be a voice and face of MY SPOKANE 311, where knowledge, friendly, and quality service are at the forefront for the City of Spokane.

Job Responsibilities:

  • Registers and takes payments from participants for parks and recreation activities, and provides information on scheduled classes or events; quotes rates for tours, activities, or other products and services.
  • Receives and responds to a high volume of telephone inquiries and web/chat requests, representing the City to the public over the telephone and through written correspondence in a professional and effective manner.
  • Operates a variety of office equipment to correspond with customers, and transmits information and documents using a desktop computer, facsimile machine, or postal mail.
  • Interacts with the public to provide a full range of customer-service related support activities, which includes providing information, handling or obtaining details of complaints, submitting service requests, and receiving payments for various City services.
  • Resolves service or billing complaints by providing detailed information regarding policies and regulations or referring unresolved customer grievances to the appropriate department for further investigation.
  • Performs various clerical and office support tasks to include typing, proofreading, filing, record keeping, mailing, sorting, and retrieving documents.
  • Operates a plotter, copying machine, calculator, computer, and drafting equipment.

Job Requirements:

  • Education: High school diploma or equivalent; AND
  • Experience: Six months of customer service experience where a significant portion of the work included using a computer to enter and retrieve data

Job Details:

Company: City of Spokane

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Spokane, WA, US

Application Deadline: N/A

Apply Here