State & Federal Government Jobs in the USA
Website City of Spokane
Job Description:
Do you pride yourself on your dependable nature? Would you consider yourself a people-person? Do you have the ability to communicate with others while “clacking” away at the keyboard? Like being the person that has their “fingers on the pulse”? Be a voice and face of MY SPOKANE 311, where knowledge, friendly, and quality service are at the forefront for the City of Spokane.
Job Responsibilities:
- Registers and takes payments from participants for parks and recreation activities, and provides information on scheduled classes or events; quotes rates for tours, activities, or other products and services.
- Receives and responds to a high volume of telephone inquiries and web/chat requests, representing the City to the public over the telephone and through written correspondence in a professional and effective manner.
- Operates a variety of office equipment to correspond with customers, and transmits information and documents using a desktop computer, facsimile machine, or postal mail.
- Interacts with the public to provide a full range of customer-service related support activities, which includes providing information, handling or obtaining details of complaints, submitting service requests, and receiving payments for various City services.
- Resolves service or billing complaints by providing detailed information regarding policies and regulations or referring unresolved customer grievances to the appropriate department for further investigation.
- Performs various clerical and office support tasks to include typing, proofreading, filing, record keeping, mailing, sorting, and retrieving documents.
- Operates a plotter, copying machine, calculator, computer, and drafting equipment.
Job Requirements:
- Education: High school diploma or equivalent; AND
- Experience: Six months of customer service experience where a significant portion of the work included using a computer to enter and retrieve data
Job Details:
Company: City of Spokane
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Spokane, WA, US
Application Deadline: N/A
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