State & Federal Government Jobs in the USA
Website City of Meridian
Job Description:
Incumbent performs a wide variety of entry-level administrative functions such as data entry, answering phones, greeting walk-in customers, typing, relaying messages, referring phone calls, and answering general department questions. Primary responsibilities include assisting customers with online permit and planning application submittal using Accela Citizen Access Portal and Project Dox, tracking of application work flows and issuing permits, Certificates of Occupancy, Temporary Occupancy them using enterprise software, and explaining policies and procedures related to development permitting process services. May perform pre-screen review of electronically submitted documents.
Job Responsibilities:
- Assists in the permit work flow process by maintaining awareness of the various approvals and requirements necessary from other agencies such as Ada County Highway
- District, Central District Health Department, and all other City divisions or departments;
- Researches and responds to plan review and permit timeline questions;
- Verifies applicant and project information required for accurate calculation of fees, receipt of final certificates of value, and correct task specific information has been completed by all parties in the work flow, prior to permit issuance;
- Attends meetings with supervisor, Community Development Staff meetings, and strategic meetings, as needed;
- Answers multi-line telephone and routes calls to appropriate person using excellent communication and telephone skills;
- Provides responses and information for public records requests from the City Clerk’s Office;
- Posts payments for permits, and ensures all fees are paid, prior to issuing a permit;
- Responsible for maintaining individual cash drawer and accounting for all transactions posted daily. Assists in processing of refunds as needed;
- Responds to inquiries and conducts research using GIS mapping system, Community Development databases and other resources;
- Maintains, sorts, organizes, and files department information electronically;
Job Requirements:
- Ability to read and interpret site plans;
- Basic knowledge of building and planning codes/requirements;
- Must be detail oriented;
- Must be able to work with frequent interruptions;
- Ability to learn and efficiently operate numerous building and development software;
- Ability to work as a team member and relate well with co-workers, supervisors, other employees and the general public;
- Ability to conduct research, apply basic mathematical skills and effectively use a personal computer and related software;
- Must be well organized, meticulous and able to prioritize tasks;
Job Qualification:
- High School Diploma or GED and a minimum of two-years’ experience in general office setting with an intense focus on customer service, data entry, and/or office/clerical support managing multiple tasks, or any combination of experience and training which demonstrates the equivalent scope of knowledge, skills and abilities necessary to perform the work.
Job Details:
Company: City of Meridian
Vacancy Type: Full Time
Job Functions: Information Technology
Job Location: Boise, ID, US
Application Deadline: N/A
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