City of Loveland Job Application – 911 Communications Specialist

Do you have a desire to help others? Do you have the ability to make quick decisions under pressure?
Do you want a challenging, yet rewarding career?

The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast-paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non-emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Authority, Berthoud Fire Protection, Thompson Valley EMS and other contracted agencies.

HIRING SALARY

Entry Level: $26.05 per hour
*BONUS* $500 upon completion of training and $500 upon one year anniversary

Lateral Transfer: $27.16 per hour; $29.80 per hour upon completion of training
(Transfers directly from, or within one year of leaving, another law enforcement or public safety agency, and possesses a minimum of three (3) years of experience as a full-time Public Safety Dispatcher)
*BONUS* $2000 upon completion of training and $2000 upon one year anniversary

This posting is to fill two (6) positions and to establish an eligibility list for potential future hiring.

SELECTION PROCESS BREAKDOWN
Please note: As testing is scheduled, these are the ONLY dates available for the selection process.

• CritiCall Skills Test (online remote): as scheduled
  • Candidates who will be invited to interview are those who pass Data entry (Multi tasking and Audio) Keyboarding, Call Summarization 1 and 2, Memory Recall-Numeric, and Reading Comprehension
  • The following areas will be for data collection purposes only. Map reading, prioritization, sentence clarity, and spelling.
• Oral Board Interviews (in-person): as scheduled
• Center Sit-Along: as scheduled
• Background Investigation: As scheduled

OUR POSITION

• Answer telephone calls including emergency lines, 911 lines, non-emergency police lines and business extensions
• Dispatch appropriate emergency and non-emergency personnel to calls for service and/or complaints.
• Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
• Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
• Maintain accurate logs in (CAD) as required to document the time of calls, time dispatched, response time, time cleared, and other required data.
• Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel.
• Maintain accurate and current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
• CPR certification and completion of EMD certification course, training provided.

OTHER DUTIES:

• Monitor direct alarms into the Communications Center, third party notifications and dispatch appropriate personnel.
• Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required and/or for information and operational purposes.
• Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
• Complete special reports, projects and other administrative assignments as required.
• Operate a manual dispatching system when automatic systems are not functioning or when necessary.
• Perform other related duties as required and assigned.
• May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and order-in coverage.

OUR CANDIDATE

One (1) year of previous public safety dispatching preferred.

Ability to operate and monitor radio and on-line computer telecommunications systems under stressful and demanding emergency situations. Ability to rapidly gather factual information and enter it into the CAD system. Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County. Computer skills and accurate typing using an ergonomic split keyboard. Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.

WORKING ENVIRONMENT

Majority of work performed indoors in closed and secured office setting. Continuous speaking, conversing on telephone and computer operation. Ability to function for extended hours day and night. Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills. Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting. Work in a closed and restricted office setting with the same coworkers for extended periods. Frequent telephone communication with citizens in stressful situations who are unable to communicate effectively.

Material and Equipment Used:

Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment.

This job announcement is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen.

APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.

The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity.

Licenses & Certifications

Required

• Safety Sensitive-drug/alc