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The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS).
- Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned.
Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential.
- Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service.
Qualification & Experience:
- High School Diploma or equivalent.
- Must be currently working, or have worked in the last 24 months, as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period.
- Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination.
- Must type 40 words per minute (net). A typing certificate, as described below, must be turned in at or before the oral exam. You may submit a copy of your typing certificate to: [email protected]
Company: City of Huntington Beach
Vacancy Type: Full Time
Job Functions: Other
Job Location: Huntington Beach, CA, US
Application Deadline: N/A