Tuesday , March 21 2023

City of Charlotte Job Openings – Airside Operations Agent

City of Charlotte

The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.


Airside Operations Agents perform skilled work, including safety and security inspections of the Air Operations Area, vehicles, and terminal facilities and relaying emergency and non-emergency information. Operate and monitor communications equipment, such as radios, telephones. Primary function of Airside Operations Agents is to perform escorts, inspections, and respond to incidents in the AOA. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.

General Information:
  • Must be able to work assigned shifts, including holidays, and reports back to work during emergencies, urgent situations, special events and inclement weather. Shifts are generally divided into first, second, and third shift hours to cover a 24/7 operation. Hours are subject to change based on operational need. Overtime may be offered and/or mandated when needed.
  • This position is deemed essential and employees are subject to mandatory overtime. This position is not eligible for teleworking.
  • Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
  • Valid driver license in state of residence and maintain a City driving permit.

Major Duties and Responsibilities

1. Interpret and adhere to Federal regulations, procedures and instructions to ensure the safety of persons and security of airport property.
2. Assess situations quickly, objectively and determine the proper course of action.
3. Communicate effectively; operate a variety of communications equipment; transmit and receive emergency and non-emergency information; maintain logs and records.
4. Respond to calls for service both inside and outside; follow complex instructions; establish and maintain effective working relationships; assist with special events; provide courier service.
5. Provide assistance to the airlines, tenants, traveling public and other employees as needed.
6. Conducts vehicle escorts on the Air Operations Area to authorized visitors and contractors.
7. Identify and determine general nature, location, urgency and extent of problems. Determine priority, relay and follow complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations and procedures.
8. Prepare and maintain logs, records and reports.
9. Other duties as assigned.

Knowledge, Skills & Abilities

  • Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio.
  • Skills to communicate clearly and effectively in writing.
  • Skills to effectively organize data and prioritize resources during routine and special operations.
  • Ability to work independently or as part of a team.
  • Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
  • Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.

Preferred Qualification

At least one year experience at an FAR Part 139 commercial service airport in a position in airport operations, airport safety/security, or airline ramp operations.

Minimum Qualifications

High School Graduate or Equivalent and one year related work experience

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

How To Apply

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to [email protected]


The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

In Conclusion

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